Returns
Returns & Cancellation Policy
We want you to have complete peace of mind when ordering from SaveMom. Here's a clear breakdown of our return, refund, and cancellation policies.
This refund and cancellation policy outlines how you can cancel or seek a refund for a product or service that you have purchased through the Platform.
Order Cancellation
Cancellations will only be considered if the request is made within 14 days of placing the order.
Important Notice:Cancellation requests may not be entertained if the orders have been communicated to the sellers/merchants listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.
Damaged, Defective, or Misaligned Items
- In case of receipt of damaged or defective items, please report to our customer service team within 14 days of receipt of products. The request will be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end.
- In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 14 days of receiving the product. The customer service team, after looking into your complaint, will take an appropriate decision.
- In case of complaints regarding products that come with a warranty from the manufacturers, please refer the issue directly to them.
Replacement & Exchange Policy
Once the replacement / exchange is approved, the product for replacement / exchange will be shipped in 1-3 business days and delivered within 7-10 business days.
Refund Processing
In case of approved returns, the refund amount will be credited to the original payment mode within 7-10 business days.